FAQ's

Our application process is simple and straightforward! Once you find a property you love on our "Available Rentals" page, you can apply directly online through the listing. You'll need to provide personal information, employment details, and references. We aim to make the process as seamless as possible.

While specific requirements may vary slightly by property, generally, we look for a stable income, good credit history, and positive rental references. We encourage you to complete the online application truthfully, and our team will be in touch if any additional information is needed.

We strive to process applications efficiently. Typically, you can expect to hear from us within 1-2 business days of submitting a complete application. We appreciate your patience as we ensure all details are thoroughly reviewed.

In most cases, we require a completed application before scheduling an in-person viewing. This helps us ensure the property is a good match for your needs and streamlines the process for everyone. High-quality photos and virtual tours are available on our listings for your initial viewing.

Yes, proof of tenant insurance is mandatory before you can take possession of your unit. Please ensure a copy (or a clear photo) of your insurance policy is on file with our office. A temporary Confirmation of Insurance letter is acceptable if your full policy paperwork is pending.

Please contact NB Power at 1-800-663-6272 to arrange your hydro connection. We recommend doing this two to three weeks prior to your move-in date. Your service start date should be the day you take possession of your unit.

We advise you to arrange cable and telephone hook-up with your preferred provider approximately one month prior to your move. The service start date should coincide with the day you take possession of your unit.

Once insurance requirements have been met and verified by our office, we can arrange a time to meet for your keys and move in date. Please make arrangements with our office to schedule a time for your walkthrough and key handover.

This depends on your building's setup. For community mailboxes: Keys are provided by Canada Post directly. Please call 1-866-607-6301 to set up service and obtain your key. For lobby mailboxes: Your mailbox key will be provided by our agent when you take possession of your unit. If you are unsure which applies to your building, please contact our office for clarification.

Pets are allowed by approval only. We generally permit up to two house-trained pets per unit, provided they weigh less than 25 lbs when fully grown. Please note: puppies, kittens, and the use of pee pads are not allowed. For a complete understanding of our pet policy, please refer to your Martell Properties Policy and Procedures.

We encourage you to make your Martell property feel like home! Minor personalizations like hanging pictures are generally permitted. For larger changes, such as painting, please contact us for approval first. All changes must be approved in writing and may require the unit to be returned to its original condition upon move-out.

Please dispose of your garbage only in the designated space for your building. All cardboard boxes must be broken down and neatly stacked. For comprehensive information on recycling procedures and dangerous waste disposal, please refer to the eco360 website: www.eco360.ca/residential-program. Please also consult the full disposal policy in your Martell Properties Policy and Procedures handbook.

An emergency maintenance issue is anything that poses an immediate threat to life, health, or property. This includes burst pipes, no heat in winter, gas leaks, or significant electrical issues. For all emergencies, please contact us immediately.

Before installation, measure the space carefully to ensure your appliances will fit, allowing approximately 4 inches of additional space behind for proper venting. Appliances must be installed strictly according to the manufacturer's instructions. Only metal venting pipes and clamps are permitted. IMPORTANT: You will be held responsible for any damage resulting from the improper installation or malfunction of your appliances.

Breaking a lease can have financial implications as outlined in your lease agreement. We understand that unforeseen circumstances can arise. Please contact us as soon as possible to discuss your situation, and we will work with you to understand your options.

To ensure a smooth move-out, please notify us in writing according to the notice period specified in your lease. We will provide a detailed move-out checklist to guide you through cleaning, repairs, and key return procedures. Our goal is to make your transition as easy as possible.

Your security deposit will be returned to you, less any deductions for damages beyond normal wear and tear or outstanding rent, within [X days/weeks, per New Brunswick tenancy laws] after your move-out date and final inspection.